Booking
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| 1. |
Is our online booking a confirmed reservation? |
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No, our staff with liaise with you
upon receiving your booking request; the confirmation of booking is
subjected to ferry and room availability.
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| 2. |
Can we download the booking form and send it for confirmation directly and do we need to pay upon booking?
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Yes, you may down load the booking form under online booking and send it to our e-mail address: spavilla@batamspavilla.com.
Upon confirmation of your booking, we will forward the Hotel Voucher
and Invoice to you via e-mail for your arrangement of payment.
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| Charges/Payment |
| 3. |
What
are the charges for Infant (child below 2 years), children (below 12
years) and adult who like to opt out from the Spa package? |
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Infant is charged @ S$20 per pax.
Children (below 12 years) are charged @ S$75 per pax
Adult without spa is charged @ $75 per pax
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| 4. |
What is the charges for an extension night?
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Extension night is charged at $45 per pax per night including complimentary breakfast
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| 5. |
How do we make payment?
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Payment could be arranged by ATM Transfer or I-Banking.
Alternatively, you could make cash and cheque payment payable to “Spa Villa Leisure Pte Ltd”
at our office, our office address & operating hours are as follows:-
Address:-
633, Balestier Road Singapore 329 919
Operating Hour:-
Monday to Friday between 9am to 6pm
Our office is closed on Saturday and Sunday
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Resort
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| 6. |
What is the CHECK IN time and CHECK OUT time for KTM resort?
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The standard CHECK IN time for KTM resort is
at 2pm (Batam time) and CHECK OUT at 12pm (Batam time). Spa Villa will
arrange for early check in (upon arrival) subject to availability of
the rooms.
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| 7. |
What are the facilities of the resort?
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The facilities are available in KTM resort:
- Restaurant with sea view
- Swimming pool (sea water)
- Karaoke lounge
- Fishing yard
- Ballard table
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| 8. |
What are the fittings/amenities of the rooms? |
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| Family Cottage |
Beachfront Cottage |
- Two bedrooms with either queen size bed or two single beds
- Attached toilets with cold & hot water system
- Air Conditioning
- TV
- Electric kettle
- Refrigerator
- Attached balcony
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- One bedroom with a queen size bed
- Attached toilet with cold & hot water system
- Air Conditioning
- TV
- Electric kettle
- Attached balcony shared between two units
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Spa
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| 9. |
Can we upgrade the spa treatment of the package we choose?
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Yes, you may upgrade the spa treatment and top up the difference base on the price listed in the Spa Menu under Services.
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| 10. |
How will the timing for spa treatment be arranged?
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Generally, customers can choose
their preferred timing for the spa treatment during non peak period
(Mon-Thur). During peak period (Fri-Sun), the spa schedule will be
arranged by Spa Villa on first-come-first basis based on the date of
booking.
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| General |
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| 11. |
How long is the ferry journey to Sekupang, Batam ?
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The journey to Sekupang Ferry Terminal is approx. 45 minutes.
Since Batam island is one hour behind Singapore time, you will arrived approx. the same time as you depart for Singapore.
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| 12. |
What are the currencies usable in Batam? |
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The common currencies used in Batam are Rupiah and Singapore dollars. |
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| 13. |
How many days advance do we need to do the booking ? |
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We
advise booking be submitted at least 1 week prior to the departure date
during off peak period and 3-4 weeks in advance for peak season (public
and school holidays).
Rooms and ferry seats are subject upon availability at the time of booking. |
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| 14. |
What is Visa on Arrival?
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The Visa On Arrival Policy was imposed by the Government of Indonesia wef 1st February 2004
Counties/Nationals eligible for a free 30 day pass (Visa-free Facility) are:-
| 1. Brunei Darussalam |
4. Macao SAR* |
7. Peru |
10. Thailand |
| 2. Chile |
5. Malaysia |
8. Philippines |
11. Vietnam |
| 3. Hong Kong SAR* |
6. Morocco |
9. Singapore |
12. Ecuador |
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*SAR – Special Admin Region
Countries/Nationals that require Visa On Arrival are: -
| 1. Algeria |
14. Egypt |
27. Japan |
40.New Zealand |
53.Slovenia |
| 2. Argentina |
15. Estonia |
28. Kuwait |
41.Norway |
54.South Africa |
| 3. Australia |
16. Fiji |
29. Laos |
42.Oman |
55.South Korea |
| 4. Austria |
17. Finland  |
30. Latvia |
43.Panama |
56.Spain |
| 5. Bahrain |
18. France |
31. Libya |
44.Poland |
57.Suriname |
| 6. Belgium |
19. Germany |
32. Liectenstein |
45.Portugal |
58.Sweden |
| 7. Brazil |
20. Greece |
33. Lithuania |
46.Qatar |
59.Taiwan |
| 8. Bulgaria |
21. Hungary |
34. Luxembourg |
47.People's Republic of China |
60.Timor Lester |
| 9. Cambodia |
22. India |
35. Maldives |
48.Romania |
61.Tunisia |
| 10. Canada |
23. Iran |
36. Malta |
49.Russia |
62.United Arab Emirates |
| 11. Cyprus |
24. Ireland |
37. Mexico |
50.Switzerland |
63.United States of Kingdom |
| 12. Czech Republic |
25. Iceland |
38. Monacco |
51.Saudi Arabia |
64.United States of America |
| 13. Denmark |
26. Italy |
39. Netherlands |
52.Slovakia |
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Countries Not Listed above will have to apply for Visas in advance at The Indonesian Embassy.
Address:
7 Chatsworth Road, Singapore 249761
Telephone:6737-7422
Fax: 6737-5037 / 6235-5783
Office Hours:
Mon – Thurs ( 8:30am – 1:00pm, 2:00pm – 5.00pm )
Fri ( 8:30am – 12:30, 2:30pm – 5:00pm )
Sat & Sun ( Closed )
TENTATIVELY, VISA ON ARRIVAL CHARGES ARE AS FOLLOWS
•USD 10.00 – Valid for 7 days
•Overstay – USD 20.00 per day
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| VISITORS ARE REQUIRED TO HAVE AT HAND THE FOLLOWING DOCUMENTS FOR VOA APPLICATION: |
| 1. |
Passport with a minimum of 6 (six) months' validity |
| 2. |
Arrival / Departure Card |
| 3. |
Return or onward journey ticket |
| 4. |
Visitors are advised to
bring with them the exact amount in US Dollars for payment of VOA fees
prior to departure for Batam to minimize inconvenience and ensure a
smooth VOA application process. |
| PASSENGERS THAT REQUIRE VISA ON ARRIVAL, PLEASE TAKE NOTE OF THE FOLLOWING PROCEDURES: |
| 1. |
Before
arriving at the designated airport or seaport, fill in the
Arrival/Departure card. This card serves as Visa application form. |
| 2. |
Upon arrival at the destination, go to the bank counters available, pay the Visa fee (US$10) and get a bar-coded receipt. |
| 3. |
Proceed to the
Visa-on-Arrival counter to have the Arrival/ Departure card, passport
and payment receipt scanned and recorded in the immigration computer. A
sticker Visa is issued instantly. |
| 4. |
Proceed to the immigration checkpoint for clearance. |
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